Kanverse the company that operates the Kanverse website and platform, (collectively, the “Website”), is committed to protecting your privacy while providing you with a robust online experience.

This Privacy Policy including GDPR privacy describes:
  • Why we collect personal information?
  • What personal information we collect and when it is collected?
  • How your information is used and protected?
  • When and with whom your information is shared?
  • Your choices regarding your personal information?

By using this Website, you consent to the data practices described in this Privacy Policy as well as in our Terms of Use and Website Access Policy. We will post notices of all changes that materially affect the way in which your personally identifiable information may be used or shared in updates to our Privacy Policy. If you continue to use the Website after these notices of changes have been posted to the site, you hereby provide your consent to the changed practices.

If you have any questions about this Privacy Policy, please feel free to contact us through our Website or write to us at: info@kanverse.ai


Information We Collect

The information we learn from customers helps us not only fulfill orders and provide the requested services but also to personalize and continually improve our Website.

Information You Give Us

We receive and store any information you enter on our Website or give us in any other way (your “personal information”). The information we collect from you may include things like:

  • Your name
  • Your e-mail address
  • Your phone number
  • Your Company

You agree that the personal information you provide to us is reliable for its intended use, and is accurate, complete, and current. You will notify us of any changes to the personal information you have provided to us.

Automatic Information

Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our Website. We use cookies to create a more personalized experience on our Website. We will respect your choices relating to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service.

Application collects cookies and uses them as follows –

Third Party Information

We may receive information from third parties such as public demographic information to help analyze the use of our services and expand our offering. We will treat as sensitive any information received from a third party where the third party treats and identifies it as sensitive.

User Content

We do not collect data categorized as sensitive personal by GDPR under Article 9, such as race or ethnic origin, biometric, medical, political opinions, religious or philosophical beliefs, or trade union membership.

Identity and contact details of the Data Processor

Kanverse is the Data Processor and is committed to protecting the rights of individuals in line with the new General Data Protection Regulation (GDPR).

Legal basis for processing any personal data

To meet Kanverse contractual obligations to their clients and to also respond to client inquiries.

Legitimate interests pursued by Kanverse and/or its clients

To provide Enterprise solution such as Intelligent document processing, Enterprise virtual assistant, and Virtual Support Agent provided by Kanverse.

Sources of Personal data:

Kanverse collects personal data from various sources, including its clients HR feed. We also collect some personal data directly from individuals who contact us to request changes or updates to data in our databases.

How We Use the Information We Collect

We do not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. We use the information we collect for things like:

  • Fulfilling requests for products, services or information
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Establishing and managing your account with us
  • Communicating things like promotions and surveys
  • Identifying you on our Website and tailoring information and offers to you based on your interactions with our Website
  • Operating, evaluating and improving our business
How We Share the Information We Collect

Kanverse does not sell, rent or trade your personal information to third parties as part of our normal business operations. In the normal course of business Kanverse shares Personal Information with third parties to perform services on our behalf such as:

  • Providing products, services, and information you requested
  • Responding to customer service requests
  • Sending marketing communications
  • Conducting research and analysis
  • Preventing or mitigating fraud

We may, for example, provide your information to agents, contractors or partners for hosting our databases, for data processing services or so that they can mail you information that you requested.

These agents, contractors or partners are restricted from using this data in any way other than to provide services for us, or services for the collaboration in which they and we are engaged, and have agreed to protect your information with the same level of care as we do or as is required under the Safe Harbor Privacy Principles

Categories of recipients:

Kanverse may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Kanverse requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

On receiving your explicit consent, we may also pass your information to our client under contractual obligation, to allow them to process the data as needed and as agreed with Kanverse . We may also disclose your Personal Information to meet legal obligations, regulations or valid governmental request.

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Kanverse , our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event, in which case we will require any such buyer to agree to treat your information in accordance with this Privacy Policy.

Non-disclosure of personal information:

We will not sell, share, or otherwise distribute your Personal information to third parties except as provided in this Privacy Policy. We may disclose your Personal Data to our partners and affiliates that agree to treat it in accordance with this Privacy Policy.

Details of data storage

Your personal data is stored in servers in USA for clients other than Austria. The data of EU residents will be stored in servers in Austria. The data stored in USA data centers is accessed and processed by teams in India. The data stored in Austria may be accessed and processed by teams in India and EU.

We are storing the data in USA with your explicit and voluntary consent. The storage of data is required for the performance of a contract between us and our clients who are based in the EU and USA.

We transfer your personal data to our Associates in the EU, where free exchange of personal data between member states is a fundamental part of the EU’s basic principles.

Our clients are also based in the USA and EU. Some of our clients are part of the Privacy Shield program, and we ensure that our clients in the USA provide an adequate level of data protection as mandated by GDPR.

Apart from this, we at Kanverse have adopted and implemented adequate information system controls and rules as required by GDPR to ensure effective levels of data protection, in particular relating to transfers of personal information outside the EEA (European Economic Area).

Our website may have links to sites of our partners. Please read the privacy policies of partner websites as they may have different terms of use and privacy policies.

Website usage:

Every effort has been taken to ensure the accuracy of the information on the website; the content is naturally subject to change. We are not responsible for any damages arising from the use of the information held on this server.

You should not use the Company’s website in an unlawful manner. All terms and conditions set forth need to be adhered to.

How We Protect the Information We Collect

Kanverse uses reasonable security measures to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction of, and to protect the confidentiality of, your personal information under our control, and appropriately limit access to it. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. The Website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Website such as ordering information including your name, address .

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

What are your rights as a Data Subject?

During the period of our business engagement, you as a Data Subject will have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organization.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

We can, at your request can confirm what information we hold about you and how it is processed.


Through agreeing to this privacy notice you are consenting to Kanverse processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing your opt-out request to info@kanverse.ai

Your Choices Regarding the Information We Collect

We give you access to your personal information. You may choose to Stop receiving marketing or promotional e-mails, direct mail, or other marketing communications, or Update, correct or amend your personal information.

Opt-out of having your personal information disclosed to a third party or used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by you cancel your account or request that we no longer use your information to provide you service.

Request removal of your personal information from our Website To do any of these, simply notify us of this decision by one of these methods: Follow the unsubscribe link in any marketing email or following the directions included in any other promotional material received from Kanverse.

Send an email to us at info@kanverse.ai

Write to us at:

Nyati Tech Park, 7th floor, Digambar Nagar
Wadgaon Sheri
Pune – 411014
Phone: +91-20-66128200
Board Line Number: +1-408-899-7280
Attn: Customer Service/Privacy

Please note that any opt–out request sent via email / postal mail may take at least 15/30 days respectively to become effective.

Links to Other Websites

Our website may contain links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

US-EU Privacy Shield

In compliance with the US-EU Principles, we endeavor to resolve all complaints about privacy and collect or use customer information. If you have questions about our participation or have a complaint, please send an e-mail to our Chief Privacy Officer at info@kanverse.ai. We use a self-assessment approach to assure compliance with this privacy policy and periodically verify that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and accessible.

We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information. If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using The American Arbitration Association as a third party resolution provider. If you feel that we have not satisfactorily addressed your complaint, you can visit the American Arbitration Association http://www.adr.org/ for more information on how to file a complaint.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Policy will be identified by its effective date found at the bottom of this page.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Website, email us at info@kanverse.ai

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